CLOSING DATE: 5 July 2013
SALARY LEVEL: A basic salary of R138 345 - R162 963 per annum (Level 6). In addition, a range of competitive benefits are offered.
CENTRE: Gauteng Local Office Large: Johannesburg (1 post)
REF NO: HRMC 58/13/7a (1 post)
CENTRE: Northern Cape: Local Small Office: Douglas (1 post)
REF NO: HRMC 58/13/7b (1 post)
REQUIREMENTS:
- A Grade 12 Certificate with relevant experience in a customer service environment
- A tertiary qualification at NQF level 6 will be an advantage
- Proven client focus and orientation experience
- Sound interpersonal skills
- Honesty and integrity
- Basic Computer literacy and Numeracy
- Good written and verbal communication skills. Willingness to work extended hours including overtime weekends and shifts are critical
- Applicants appointed to work in Mobile Units may be exposed to environmental factors (rain, sun, cold etc)
- Preference will be given to candidates from local area where the position and/or office will be based.
DUTIES:
The successful candidates will be responsible for, amongst others, the following specific tasks:
- Serve as a direct point of contact for clients
- Assist clients in completing application forms and verifying that they are filled in appropriately in accordance with DHA requirements, standards and guidelines
- Execute Civic Services Front Office application processes
- Resolve problems or complaints within scope of the work area
- Assist with any duties required by management in the quest for client service excellence
- Provide highest level of prompt and friendly client service
- Render services in mobile units where required
- Ensure and assist with the rolling and capturing of Finger-prints. Update the Track and Trace system
- Receive and sort enabling documents
- Serve as a point of contact for clients
- Assist with the verification and processing of clients application forms in accordance with DHA requirements, standards and guidelines
- Execute Civic Services Back Office application processes.
ENQUIRIES:
Gauteng: Ms M Kau/Ms GB Modiba/T Monyeki, Tel No; 011 242 9000
North West, Mr M Sikokope/ Ms M Molete Tel: (018) 397 9907/08/22
APPLICATIONS: Kindly ensure that the relevant reference number is quoted and applications are directed to the relevant province as indicated below:
Direct applications to: The Department of Home Affairs.
Eastern Cape Province: Postal address: Private Box 7413, King Williams Town, 5600, Physical address: 11 Hargreaves Avenue, King William’s Town, 5600
Free State Province: Postal address: P.O Box 12262, Brandhof 9324, Physical Address:40 Victoria Road Willows Bloemfontein 9301
Gauteng Province: Postal address: Private Bag X108, Braamfontein, 2017, Physical address: 3rd Floor, Mineralia Building, Cnr De Beer and De Korte Street,Braamfontein, 2017
KwaZulu-Natal Province: Postal address: PO BOX 09, Scottsville 3209, Physical address:181 Church Street, Pietermaritzburg 3200
Limpopo Province: Postal address: Private Bag X9517, Polokwane, 0700, Physical Address: 89 Biccard Street, Polokwane, 0699
Mpumalanga Province: Postal address: Private Bag X11464, Nelspruit, 1200, Physical Address: 2nd Floor, Bateleur Building 16 Nel Street, Nelspruit, 1200.
Northern Cape Province: Postal address: Private Bag X6073 Kimberley 8300, Physical address: 2nd Floor, ABSA CBD Building, 69 Du Toit Span Road, Kimberley, 8300
North West Province: Postal address: Private Bag X 119, Mmabatho, 2735, Physical address: Cnr Sheppard and Carrington Street, Mafikeng, 2745
Western Cape Province: Postal address: Private Bag X 9103, Cape Town, 8000, Physical address: 4th Floor, Faircape Building, 56 Barrack Street, nCape Town, 8001
