Closing Date: 04 November 2013
SALARY LEVEL: A basic salary of R138 345 - R162 963 per annum (Level 6). In addition, a range of competitive benefits are offered.
CENTRE: Eastern Cape: Medium Office Peddie (1 post)
REF NO: HRMC 117/13/3a
CENTRE: Free State: Local Office Welkom (1 post)
REF NO: HRMC 117/13/3b
CENTRE: Free State: Medium Office: Zastron (1 post)
REF NO: HRMC 117/13/3c
CENTRE: Gauteng: Large Office Pretoria (7 posts)
REF NO: HRMC 117/13/3d
CENTRE: Gauteng: Large Office Medium: Sebokeng (2 posts)
REF NO: HRMC 117/13/3e
CENTRE: KwaZulu-Natal: Medium Office Ladysmith (1 post)
REF NO: HRMC 117/13/3f
CENTRE:Limpopo: Large Office: Thohoyandou (2 post)
REF NO: HRMC 117/13/3g
CENTRE: Mpumalanga: Large Office: Witbank (1 post)
REF NO: HRMC 117/13/3h
CENTRE: Mpumalanga: Office Small: Siyabuswa (1 post) (KINDLY NOTE THAT THIS POST IS RESERVED FOR PERSONS WITH DISABILITIES)
REF NO: HRMC 117/13/i
CENTRE: Mpumalanga: Port of Entry Lebombo (1 post)
REF NO: HRMC 117/13/j
REQUIREMENTS:
- A Grade 12 Certificate with relevant experience in a customer service environment
- A tertiary qualification at NQF level 6 will be an advantage
- Proven client focus and orientation experience
- Sound interpersonal skills
- Honesty and integrity
- Basic Computer literacy and Numeracy
- Good written and verbal communication skills
- Willingness to work extended hours including overtime weekends and shifts are critical
- Applicants appointed to work in Mobile Unitsmay be exposed to environmental factors (rain, sun, cold etc)
- Preference will be given to candidates from the local area where the position and/or office will be based.
DUTIES:
The successful candidate will be responsible for, amongst others, the following specific tasks:
- Serve as a direct point of contact for clients
- Assist clients in completing application forms and verifying that they are filled in appropriately in accordance with DHA requirements, standards and guidelines
- Execute Civic Services Front Office application processes
- Resolve problems or complaints within scope of the work area
- Assist with any duties required by management in the quest for client service excellence
- Provide highest level of prompt and friendly client service
- Render services in mobile units where required
- Ensure and assist with the rolling and capturing of Finger-prints
- Update the Track and Trace system
- Receive and sort enabling documents
- Serve as a point of contact for clients
- Assist with the verification and processing of clients application forms in accordance with DHArequirements, standards and guidelines
- Execute Civic Services back office application processes.
ENQUIRIES:
Eastern Cape: Mr L Jama Tel No: 043 604 6400
Free State: Ms N Zulu, Tel No: 051 410 3912
Gauteng: Ms M Kau/T Monyeki, Tel No: 011 242 9000
KwaZulu-Natal: Mr Q Luthuli, Tel No: 033 845 5000
Limpopo: Mr LJ Kgole Tel No: 015 287 2802/ 03/ 11/ 15
Mpumalanga: Mr GC Nthathe, Tel No: 013 753 9500
APPLICATIONS: Kindly ensure that the relevant reference number is quoted and applications are directed to the relevant province as indicated below:
Direct applications to be sent to : The Department of Home Affairs.
Eastern Cape Province:
Postal address: Private Bag 7413, King Williams Town, 5600
Physical address: 11 Hargreaves Avenue, King William’s Town, 5600
Free State Province:
Postal address: P.O Box 12262 Brandhof 9324
Physical Address: 40 Victoria Road Willows Bloemfontein 9301
Gauteng Province:
Postal address: Private Bag X108, Braamfontein, 2017,
Physical address: 3rd Floor, Mineralia Building, Cnr De Beer and De Korte Street,
Braamfontein, 2017
KwaZulu-Natal Province:
Postal address: Private Bag X09, Scottsville 3209
Physical address: 181 Church Street, Pietermaritzburg 3200
Limpopo Province:
Postal address: Private Bag X9517, Polokwane, 0700
Physical Address: 89 Biccard Street, Polokwane, 0699
Mpumalanga Province:
Postal Address: Private Bag X11264, Nelspruit, 1200,
Physical Address: 2nd Floor, Bateleur Building 16 Nel Street, Nelspruit, 1200.
