The Department of Home Affairs has won the coveted ICT Service Delivery and Transformation Award in the National Government category at the ICT Public Service Awards at GovTech 2015 held in Durban on Sunday, 25 October 2015.

The ICT Service Delivery and Transformation Awardseeks to recognise and reward the most outstanding service delivery, or a product or service, and/or transformation at a national government level. The Department of Home Affairs was nominated for our Smart ID card project, which forms part of the broader Modernisation Programme. Requirements for entry included, among others, a clear demonstration of the benefit to the citizen; a demonstration of the improvement to government processes or business; a demonstration of sustainability of the service delivery solution; the impact of the transformation on the lives of citizens; and a description detailing how the solution has proved to be accessible, usable and has successfully been deployed for use by citizens.

Director-General, Mkuseli Apleni welcomed the award, saying the recognition is testament to the Department’s unwavering commitment to delivering a quality service to our clients.

Said DG Apleni: “The Department of Home Affairs will always strive to improve its systems through the creation of a high-security, uninterruptible environment within which the people, systems and infrastructure can be protected. To this end, we have recently announced collaboration with major financial institutions with a view to expanding our footprint while ensuring that our clients are able to access our services in a convenient manner”.

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ISSUED BY THE DEPARTMENT OF HOME AFFAIRS