| CATEGORY DESCRIPTION | TURNAROUND TIME |
| VISAS | |
| Business Visa - Section 15 | 8 weeks |
| Critical Skills Visa - Section 19(4)incl. TES | 4 weeks |
| General Work Visa - Section 19(2)incl. TES | 8 weeks |
| Port of entry visa - Section 10 (TTOS) | 5 days |
| Port of entry visa - Section 10 (Evisa) | 10 days |
| Visitor's Visa - Section 11(1) | 60 days |
| Visitor's Visa - Section 11(2) | 60 days |
| Exchange Visa - Section 22 | 60 days |
| Study Visa - Section 13 | 60 days |
| Medical Treatment - Section 17 | 60 days |
| Crew - Section 17 | 120 days |
| Visitor's Visa - Section 11(6) | 120 days |
| Relative's Visa - Section 18 | 120 days |
| Retired Person Visa - Section 20 | 120 days |
| Treaty Visa - Section 14 | 120 days |
| PERMITS | |
| Worker – Section 26(a) | 8 months |
| Extra Ordinary Skills - Section 27(b) | 8 months |
| Business - Section 27(c) | 8 months |
| Spouse and dependants - Section 26 (b, c, d) | 12 months |
| Extra Ordinary Skills - Spouse and dependants - Section 27 (b) | 12 months |
| Business - Spouse and dependents - Section 27(c) | 12 months |
| Quota worker - Section 27(a) | 12 months |
| Refugee - Section 27(d) | 12 months |
| Retired - Section 27(e) | 12 months |
| Financially Independent - Section 27(f) | 12 months |
| Relative - Section 27(g) | 12 months |
| APPEALS | |
| Appeal section 8(4) | 180 days |
| Appeal section 8(6) | 240 days |
| WAIVERS AND EXEMPTIONS | |
| Visa waivers/exemptions | 120 days |
| Permit waivers/exemptions | 12 months |
| RECTIFICATIONS | |
| Rectification Visas & Permits | 30 days |
| TRANSFERS | |
| Visa Transfer | 30 days |
| VERIFICATIONS | |
| Visa | 40 days |
| Permit | 90 days |
| PROOF OF PERMIT | |
| Proof of permit | 90 days |
| WITHDRAWAL OF PERMIT | |
| Withdrawal of permit | 90 days |
| CANCELLATION OF VISA | |
| Cancellation of visa | 90 days |
