Digital Partnership with Banks

The Department of Home Affairs (DHA) has partnered with participating banks to make Smart ID services more accessible through trusted banking channels. This Digital Partnership allows customers to apply for Smart ID Cards directly at selected bank branches through systems securely connected to DHA.

Unlike the traditional process, customers do not need to log onto eHomeAffairs to make bookings or payments. Instead, the service is provided directly through participating banks.

Each bank has integrated with the secure gateway and developed its own customer experience aligned with its service model and brand. The service is designed to be quick and convenient, with options such as assisted service or self-service available at participating branches.

Customers will receive updates about their Smart ID application directly from their bank through its usual service channels.

This service is currently available for:

  • Green ID book holders converting to a Smart ID Card
  • Re-issues for existing Smart ID Card holders
  • Permanent Residents and Naturalised Citizens from visa-exempt countries (initial phase)
  • Participating Branches

 

bank icons 35    bank icons 36

Frequently Asked Questions

Who can apply at a bank branch?
The first phase focuses on enabling:
  • South African citizens who still hold the green ID book to convert to the Smart ID Card
  • Re-issues for existing Smart ID Card holders
  • Naturalised citizens and qualifying permanent residents with green ID books" And then state clients of the banks.
Are Naturalised Citizens and Permanent Residents also eligible to apply for reissue?
Anyone previously issued with an Identity document – including naturalised citizens and Permanent Resident holders who had previously been issued with a SMART ID
What days and times are the branches open?
Please refer to your bank and the participating bank branches for operating hours.
How do I apply?
Capitec Bank and Standard Bank allow customer walk-ins without an appointment at participating branches.
No existing documents are needed.
What services are offered at bank branches?
Available services include:
  • Smart ID card re-issues (lost, stolen, or damaged)
  • Green ID book to Smart ID card replacements
Not yet available at bank branches:
  • Passport application during phase 1
  • First-time ID applications (e.g., turning 16)
  • Late registration of birth
  • Name changes
  • Amendments to personal details
  • Complex civic services

Clients requiring these services must visit a Home Affairs office.
Can I apply for a first-time ID at a bank branch?
No, first-time ID applications must be done at a Home Affairs office.
Can someone apply on my behalf?
No, applications must be completed in person. Biometric capture (photo, fingerprints, signature) is required.
Can children apply at bank branches?
No, children applying for a first time ID or any other documents need to apply at a Home Affairs office.
What do I need to bring when applying?
You do not need to bring any documents.
How much does it cost?
DHA charges R140 for a Smart Card ID. Banks may charge a convenience fee. Please visit your bank's website
How long will the process take?
It will differ from bank to bank. Services wil take approximately 15 minutes.
Where do I collect my document?
Collections will be done at the bank branch where the application was made. Collection details will be communicated by the partnerd bank.
Why is there no branch near me?
The rollout is being implemented in phases based on infrastructure readiness and capacity. Additional branches may be added in future phases and is decided by the bank.
My application cannot be processed at a bank branch, what do I do?
If your application cannot be processed at a bank branch, you may be referred to a Home Affairs office.
Is there a contact centre or support channel?
For assistance, please visit the official Bank webpage, mobile application or the relevant bank support centre listed on the bank website.