The Minister of Home Affairs, Dr Leon Schreiber, today officially opened a new modern Home Affairs office at the Cape Town Civic Centre, joined by the Executive Mayor of Cape Town, Geordin Hill-Lewis.

The new office advances the vision of Home Affairs @ home by decentralising and expanding access to services closer to the places people already visit as part of their daily lives. Designed as a modern and welcoming space, it is conveniently located alongside existing City services and close to safe public transport options.

The office will operate on a bookings-only basis, enabling clients to plan their visits in advance and avoid unnecessary queues. Appointments can be made through the Department’s newly-upgraded online booking system at myhomeaffairsonline.dha.gov.za.

Speaking at the opening, Minister Schreiber said: “For too long, visiting Home Affairs has been associated with travelling long distances, standing in queues, and losing hours of your day. Through our ambitious reform agenda, we are rapidly changing that experience, including here in Cape Town.

Under our groundbreaking new digital partnership model with the banking sector, South Africans have already gained access to Smart ID replacement services at over 450 bank branches countrywide - including dozens in this city.

 The new office we launch today at the Civic Centre builds on that progress by taking additional pressure off busy offices like the one in Barrack Street. This is Home Affairs @ home: using digital transformation and partnerships to eliminate queues, decentralise access, and deliver dignity for all.”

Minister Schreiber thanked Home Affairs officials for their hard work, and the City of Cape Town for its partnership in making the new office a reality.

Media enquiries:

Carli van Wyk – Spokesperson to the Minister, Cell: 079 166 3899

ISSUED BY THE MINISTRY OF HOME AFFAIRS