This means these Home Affairs offices will serve clients from 08h00 in the morning until 19h00 in the evening on week days, for the whole month, excluding weekends. The Department will ensure that everyone who is inside an office at the time of closing shall receive the service they require.

 

Office Managers/supervisors are to apply their discretion to close the office 30 minutes prior to knock-off time, subject to the number of people being served. This is to allow officials to conclude all the necessary work before 19h00. The Department encourages people intending to visit our offices to do so as early as they can on their preferred day.

 

The Department urges people who had applied for smart ID cards more than two weeks ago to visit the offices where they had applied for the documents, to collect them. On average, the Department has around 400 000 uncollected smart ID cards nationwide, since inception.