Online application for enabling documents (identity & travel documents) for refugees.  

1.In an effort to improve service delivery the Department of Home Affairs has decided to discontinue the use of this email This email address is being protected from spambots. You need JavaScript enabled to view it.
 

From the 1st October 2022 refugees are required to forward their request to the following emails:

  1. To apply for Refugee Identity Document (ID) use This email address is being protected from spambots. You need JavaScript enabled to view it.
  2. For inquiries in relation to ID applications use This email address is being protected from spambots. You need JavaScript enabled to view it.
  3. To book for travel documents appointment use This email address is being protected from spambots. You need JavaScript enabled to view it.
  4. For inquiries in relation to travel documents useThis email address is being protected from spambots. You need JavaScript enabled to view it.
  5. For collections of Refugee ID & Travel Document:
    1. This email address is being protected from spambots. You need JavaScript enabled to view it. (Pretoria)
    2. This email address is being protected from spambots. You need JavaScript enabled to view it. (Durban)
    3. This email address is being protected from spambots. You need JavaScript enabled to view it. (Musina)
    4. This email address is being protected from spambots. You need JavaScript enabled to view it. (Cape Town)
    5. This email address is being protected from spambots. You need JavaScript enabled to view it. (Gqeberha / Port Elizabeth)
 
2. Please note that all application received from This email address is being protected from spambots. You need JavaScript enabled to view it.  up until the 30th September 2022 will be processed accordingly until they are all cleared. 

 

REQUIRMENTS FOR THE APPLICATION FOR REFUGEE IDENTITY DOCUMENT (ID)  

  1. Copy of not less than 1 year valid Formal Recognition of Refugee Status (Section 24 Visa);
  2. Proof of Residence
  3. Indicate the office of collection
  4. For the email “SUBJECT” use the following format – Application for ID – Name of Refugee Reception Office (Names & Surname – File Number)
    1. for example:Application for ID – Durban (Mary Ndawo – DBRSOM000121107).

 

REQUIRMENTS FOR THE APPLICATION FOR TRAVEL DOCUMENT(PASSPORT) 

  1. Letter of intention to apply for the travel document accompanied by:
    1. copies of not less than 1 year valid Identity document
    2. Any supporting document for the request to travel (e.g. University admission letter, employment letter, invitation letter & etc.)
  2. Invitation email will be issued with appointment date
  3. Upon receipt of the request an email will be sent with an appointment date for interview at the Refugee Reception Office;
  4. Upon granting permission to apply for Travel Document the following will be required:
    1. 2 X 1 Passport photographs 
    2. Payment of R400 
  5. For the email “SUBJECT” use the following format – Application for Travel Document – Name of Refugee Reception Office (Names & Surname – File Number)
    1. for example: Application for Travel Document – Desmond Tutu (Étienne Ndzube – PTACOD0020121106). 

 

PLEASE NOTE:

  1. That for both Identity & Travel Documents an automatic reply will be sent to the applicant as an acknowledgement of receipt of and application, you need not reply.
  2. That for Travel Document no request will be processed without a valid Refugee Identity Document. 

ISSUED BY DEPARTMENT OF HOME AFFAIRS