28 February 2020
The Department of Home Affairs is this week experiencing interruptions of the live-capture system regrettably affecting processing of smart ID cards and passports.
Modernised offices, which process applications and collections of smart ID cards and passports, have experienced unstable connectivity at different intervals. Technicians are monitoring the system on a 24-hourly basis and diagnosing the root cause of the problem with the view to preventing further outages.
Other services, for birth, marriage and death certificates, as well as amendment of documents, are not affected.
The Department expresses its deepest apologies to members of the public for the inconvenience and appeals for patience while the system is being stabilised.
Siya Qoza, 082 898 1657 (spokesperson for the Minister of Home Affairs)
David Hlabane, 071 342 4284 (media manager for the Department of Home Affairs)
ISSUED BY DEPARTMENT OF HOME AFFAIRS