31 October 2016

For the second time in consecutive years, the Department of Home Affairs has won the prestigious ICT Service Delivery Transformation Award in the National Government category at the ICT Public Service Awards at GovTech 2016, held in Midrand, on Sunday 30 October. The Department of Home Affairs was nominated for the automated booking system for Refugee Reception Offices, which falls within the scope of the departments Modernisation Programme.

In October 2015, Home Affairs received this award for the Smart ID Card project another component of the Modernisation Programme which began in the 2012/13 financial year, so as to overhaul the departments core business applications, technology infrastructure, and overall operations for improved service delivery.

Receiving these special awards two years in a row bears testimony to the success and progress of modernization. It goes precisely to show the determination on our part to develop new technologies and other capabilities that are intended to improve the way we deliver services to the people, said Home Affairs Minister Malusi Gigaba.

The ICT Service Delivery and Transformation Awards recognise the most outstanding service delivery initiative, product or service, and/or transformation. Entry requirements include a clear demonstration of benefit to the citizen, demonstration of improvement to government processes or business, demonstration of sustainability of the service delivery solution, impact of the transformation on the lives of citizens and a description detailing how the solution has proved to be accessible, usable and has successfully been deployed for use by citizens.

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