The Department of Home Affairs has set up four (4) helpline numbers to assist matriculants with enquiries about their ID cards for purposes of writing their final year examinations.

Numbers to call are as follows: 

  • 072 634 0589
  • 073 567 6208
  • 073 567 5968
  • 072 634 0614
  • 012 402 2245
  • 0800 601 190

Learners who called the numbers would need to provide their full names; proof of registration for the matric exams; school; name of the principal; an examination number; an exam center number and a contact number.

The Minister of Home Affairs, Mr Malusi Gigaba, says: "We want to ensure that in cases where these matriculants have not received their ID cards on time, we are able to expedite their applications so that they can receive their cards. We would like to wish all the matriculants all the best as they sit down for their final examination and as a Department we will do our very best to remove from them the burden of having to worry about their identity cards before writing. We want them to focus singularly on the task of succeeding during these final examinations".

The Department has deployed dedicated staff to focus on the helpline.

For media enquiries kindly contact Mayihlome Tshwete on 072 869 2477 or Thabo Mokgola on 071 712 9710