13 October 2020
The Department of Home Affairs has been experiencing service interruptions on the live-capture system which regrettably are affecting processing and collection of smart ID cards and passports.
Modernised offices, which process applications and collections of smart ID cards and passports, have experienced unstable connectivity at different intervals.
Technicians are monitoring the system and are diagnosing the root cause of the problem with the view to solving it and preventing further outages.
Other services, for birth, marriage and death certificates, as well as amendment of documents, are not affected.
The Department expresses its deepest apologies to members of the public for the inconvenience and appeals for patience while the system is being stabilised.
Siya Qoza, 082 898 1657 (spokesperson for the Minister of Home Affairs)
David Hlabane, 071 342 4284 (media manager for the Department of Home Affairs)
Public Enquiries: 0800 60 11 90
ISSUED BY DEPARTMENT OF HOME AFFAIRS