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Name :

Surname:

Contact Number:

E mail:

 

1. Tell us about your reception at the office.

  Poor Average Good Excellent
Courtesy to receive your enquiry
Assistance to the relevant counter
Assistance with Forms

 

2.Tell us about the officials who served you.

  Poor Average Good Excellent
Professionalism of the officials
How they explained processes to you
Their knowledge of the service/product
Efficiency of officials
Friendliness and politeness of official
Advice on what to do next

 

3. How would you rate the overall service rendered to you?

Poor Average Good Excellent

 

4. Was this your first visit for the same service or a follow-up visit?

First Visit First follow-up Second  follow-up Third follow-up Forth or more follow-up


5. Is there a specific complaint or compliment that you want to bring to our attention?



 

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